Cryptid Gear only offers reprints or replacements for faulty products or lost orders.
Products are unique and produced to order, therefore, they are non-refundable.
If you have any concerns, please contact me.

US orders usually arrive within 2 weeks of order. Canadian and international orders usually arrive in about 3-4 weeks. Be aware that some countries may have customs fees.

SILVER CHARMS & NECKLACES:
US and Canadian orders are shipped by USPS with tracking.
METAL ART:
Shipped by FedEx with tracking to US customers only.

Clothing:
Machine wash: garment inside out with cool or lukewarm water
Do not use bleach or chlorine
Tumble dry: medium / low
Do not iron
Do not dry clean

Jewelry:
Sterling silver is composed by weight of 92.5% silver and 7.5% other metals, usually copper. It will tarnish over time, but can be easily cleaned with a soft cloth or silver cleaner.
It is not recommended to wear jewelry in the shower, pools or around chemicals ie. cleaning supplies.

Oxidized Sterling Silver:
*Oxidization gives a blackish / antique / tarnished look. It is a normal process when silver is exposed to air. It can enhance certain jewelry pieces.

Each shirt is made specifically for you on order, so please check the sizing guide carefully to ensure you get the correct size. Unisex tees are in men sizes.

I have production partners that print and ship different products, which is why there may be extra shipping costs. Different products may arrive at different times. Please contact me if you have any concerns about shipping and delivery.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact me right away if there are any issues with your item. Send me detailed pictures of your item and I will do my best to resolve any issues.

Printing artwork on various items can vary from product to product due to different colors and textures. Colors may not be as bright as seen on the computer monitor. *Please note that colors on screens can vary from monitor to monitor as well. We will do our best to print the best quality product.

At Cryptid Gear we cannot guarantee the exact arrival time due to mail delays, but will include tracking info. Please make sure you give the correct mailing address when you order. Cryptid Gear is not responsible for your package after it has been confirmed delivered.

At Cryptid Gear, we believe that all cryptozoological research hunting should be done with a camera. Please protect these elusive creatures.